Careers

At The Cloud, we're always on the lookout for exemplary talent.

If you think you have what it takes to contribute to the success of Europe’s number one wireless broadband network, click on the link below to see our current vacancies.

Who is The Cloud?
The Cloud is a leading innovator in the provision of wireless broadband services with geographical reach across high quality locations throughout Europe.

What Do we Do?
Established in 2003, The Cloud has a dynamic and entrepreneurial culture working to serve its partners including O2, BT Openzone and iPass, with additional exclusive partnerships with Apple providing the WiFi for the iPhone in the UK and Nokia providing free access to its Music Store over WiFi in Cloud locations.

What Is It Like To Work At The Cloud?
The Cloud is a fast paced, high performance driven environment, where we encourage people to work to and develop their full potential in their chosen field. The challenges are many and the rewards are significant if you have the drive, determination and expertise to succeed.

If you like to work with the comfort of hierarchical support and administrative staff, where the decision making process is long and slow, then The Cloud is NOT for you!

To Apply
To apply, please send your CV and covering letter with salary requirements to jobs@thecloud.net noting the reference number. We are an equal opportunities employer.

Recruitment/Search & Selection Organisations: The Cloud works strictly from a preferred supplier list and we do NOT take or respond to telephone calls or emails from any agency not on that list. We review the list annually every March. If you are interested in joining our PSL please submit your details to jobs@thecloud.net for consideration by 29th February. We do not consider unsolicited recruitment submissions outside of these timeframes. Due to the busy nature of our main switchboard our receptionists are instructed not to take or transfer calls from agencies not on the PSL. Thank you for your attention to this.

Current Vacancies

Chief Commercial Officer (CCO)

Ref #

UK057

Business Area:

Commercial

Location:

London, UK

Type :

Permanent, Full-time

The Role

CHIEF COMMERCIAL OFFICER

The Cloud is Europe’s leading independent public access WiFi service provider with operations covering 10 European countries – with over 10,000 venues delivering WiFi over c25,000 access points.

The strategy is to transform the business into the leading independent European mobile wireless broadband provider via a highly competitive business model focused on both wholesale and retail distribution channels.

The Cloud is seeking to recruit an experienced commercial executive who will report directly to the Group Chief Executive, taking responsibility for the development of the retail product and all associated business development initiatives to execute the Group strategy.

The successful candidate will have proven international credentials, outstanding senior management communication skills, a detailed understanding of the mobile industry and importantly the delivery of media and content over mobile devices.

Core Responsibilities:

This is a Pan European role requiring a person with proven international expertise – the role naturally involves a clear commitment to international travel and the pursuance of key international commercial relationships with Global / European vendors, customers, partners and service providers.

The successful candidate will have a strong commercial and marketing background with a detailed understanding of the media industry and the delivery of that media over mobile devices using standard Internet streaming technologies.

The role is hands on with a clear strategic responsibility complemented by the day to day cut and thrust of empowering and enabling the countries to execute strategy dependent on market circumstance

Retail Product Development

The mobile industry has thus far failed to capture the imagination of the mass market – failing to entice them to adopt mobile Internet given the complexity of connectivity, the poor user interface and the weak customer experience given networks are too slow to download images or materials in an acceptable timeframe.

The Cloud has a clearly defined strategy that uses WiFi as the medium to deliver a full audio video experience, over all devices, structured around free access through high footfall consumer public locations and the delivery of streamed media to differentiate The Cloud experience.

The CCO will take direct responsibility for the definition, implementation and execution of the retail product strategy and the development of the service experience and all associated distribution channels to drive market awareness and customer adoption.

Distribution Channels:

The Cloud delivers its services through both retail and wholesale channels with initiatives to develop new distribution channels through media, content and device centric distribution.

The management and development of these channels, to support the establishment of retail distribution country by country, is a fundamental requirement.

Customer Experience:

The Cloud relationship with its customers is critical to its success - responsibility for the customers end to end experience, internationally, on line and through a small dedicated or outsourced service centre, our overall strategy, communications, interfaces and the responsiveness of The Cloud to customer requirements is a core component of the group strategy and the responsibility of the CCO.

Output / Deliverables:

Create and implement the overall marketing strategy in consultation with partners, and senior business management
Establish a unique high quality and powerful brand identity in the marketplace.
Shape the commercial agenda of the business through the analysis of market data / observations of market trends and feedback from commercial partners and industry opinion formers
Build relationships with influential manufacturers of devices and providers of compelling content and media services generating revenues, building sustainable and lasting relationships
Lead the development of the customer’s mobile experience presenting our channel partners with a compelling marketing proposition
Lead and develop the customer’s interface with the Cloud spanning service delivery and the highest quality customer care. Design and manage a web based support system that supports the business model providing timely response and ease of use.
Prepared & manage the overall marketing & group commercial budget

The Person

Characteristics / Attributes / Qualifications:

A minimum of 15 years International experience covering though not exclusive to:

The mobile industry
The delivery & monitisation of media and content electronically

Proven credentials in the creation, management and execution of multi jurisdiction business strategies
Expertise in and experience of either / all consumer, business and wholesale distribution channels
Demonstrable international people skills – building teams & influencing internal and external key decision makers
Graduate or equivalent education / qualifications
Foreign language skills highly desirable, particularly

Director of Business Development (Wholesale)

Ref #

UK055

Business Area:

Wholesale

Location:

London, UK

Type :

Permanent, Full-time

The Role

Working within our Wholesale Business area, we now require a high caliber strategically focused Business Development Director who will take the lead in acquiring and developing partnerships with telecoms carriers and mobile operators in Europe and then globally. The individual will grasp the big picture requirements of the business – understanding customer requirements and selling in Cloud propositions.

Key areas of responsibility include:

To develop and own relationships with carriers and other potential wholesale partners of The Cloud with the objective of selling and developing partnerships to deliver financial and strategic value to The Cloud. Combination of new business development and account management. Role will carry a revenue-based sales target as well as objectives around relationship building with the major target organizations
Quickly gain acceptance with the country teams and customers as a strong, professional commercial leader who can provide clear, focused and inspired leadership for the business across markets and geographies
Initiate and drive board level relationships within global operators, developing greenfield opportunities, developing business cases and selling The Cloud’s propositions
Negotiate and close major commercial agreements with wholesale partners.

The Person

You will have a business development background with a deep understanding of the business needs of carriers and mobile operators. We visualise a person joining the business who has experience selling solutions into these sectors, and ideally having worked in a carrier or mobile operator environment.

Background & Profile:

Strong strategic commercial management experience (focused on developing and closing major sales opportunities with the flexibility to switch to a business development or consulting mode as appropriate)
The ability to initiate, develop and manage multi-layered relationships within large corporate clients and establish oneself as a “trusted advisor” as well as a partner rather than an “order taker” or a supplier
Experience of selling in the European telecoms sector with the responsibility to engage with key decision makers within the mobile and carrier industry
Successful sales responsibility within a fast-growth business and / or in a quarterly earnings driven organisation, within the telecoms/ media industry
Significant experience working in the ISP/mobile/telecommunications industry
Demonstrable experience in a strategic business development role, ideally selling to carriers and mobile operators
European sales experience
Fluency in more than one European language an advantage
Exposure to fast growth, high pressure environments with a focus on delivery
Solid forecasting, budgeting and reporting skills
Excellent execution, people and communication skills

Project Manager

Ref #

UK054

Business Area:

Business Intelligence Unit

Location:

London, UK

Type :

Contract circa 3 months, Full-time

The Role

We now require a suitably experienced project manager to work within our Business Intelligence Unit (BIU) to manage 3 key projects including the CRM, KPI reporting enhancements and Microsoft Dynamics NAV (Navision) software implementation and integration across the entire group.

Please note you may be required to travel to regional offices in Europe

The Person

You will need to be highly self-motivated with strong project management experience throughout the entire project lifecycle, especially with financial systems implementation. This will be a very visual project throughout the business, so it is important that you have excellent communication skills and have proven expertise in delivering to time and in budget in a pressurized environment.

Ideally you will come from a financial/accounting background with previous experience of Dynamics NAV (Navision) software and exposure to Microsoft Analysis and Reporting Server/Data Cubes. You will have proven experience of successful financial systems implementation and integration across a group.

Personal attributes include:

Strong driver and delivery characteristics
Demonstrable experience of managing upwards
Experience working within a dynamic high-growth SME or start-up environment
Strong project management and project planning skills and experience
Excellent interpersonal and diplomacy skills
Highly self-motivated
Ability to interact with key stakeholders at all levels and across all regions, and be ability to go up the chain to ensure achievement of deliverables
Experience working with cross-functional teams across a group function (and regional areas)

Nordics Senior Account Manager

Ref #

SE10

Business Area:

Nordics

Location:

Stockholm, Sweden

Type :

Permanent, Full-time

The Role

We now require an experienced Senior Account Manager to join our central Stockholm office to build and establish strong relationships with key Cloud clients in order to maximize revenue opportunities.

This is an exciting and pivotal role where you will be developing strategic account plans and documentation to communicate opportunities internally. You will manage client relationships post contract signature to ensure successful launch and then manage the ongoing relationship to further develop the account and maximize revenues.

You may be required to travel through the Nordics region according to business requirements.

The Person

Professional Skills:

Ideally educated to degree level
Excellent presentation and customer approach
Credibility when operating and communicating at a senior customere level
Strategic vision and planning with a consultative sales approach
Ability to communicate technical information and status to customers in commercial context emphasizing benefits
Strong problem solving and analytical skills

Background & Profile:

You will have a proven successful track record in B2B business development/account management activities ideally within telecoms/technologies sector
Solid experience building and maintaining customer relationships and maximising revenue opportunities
Experience working within a high growth SME or start-up environment
Fluency with both Swedish and English languages essential

Nordics Finance Manager

Ref #

SE09

Business Area:

Nordics

Location:

Stockholm, Sweden

Type :

Permanent, Full-time

The Role

We now require an experienced Finance Manager to own the finance function for the Nordics business, ensuring delivery of accurate local statutory reporting, management reporting and that appropriate finance processes are in place to effectively support the business and track against business plan.

Key areas of responsibility will include, but not limited to:

Management reporting in the Nordics which are compliant with group accounting policies
Project accounting monitoring and reporting
Preparation of annual budget and interim forecasting processes
Preparation of monthly rolling forecast
Cash planning, cash forecast reporting and cash optimization
Liaison as required with auditors, tax authorities, legal advisors, external accountant and banks
Support where required for M&A activities
Ownership and management of financial systems and ensure compliance with group policy
Provision of financial analysis and perspective at management meetings
Management of monthly payroll in accordance with group and statutory regulations

The Person

You will hold a relevant accounting or suitable professional qualification and have strong experience working within a similar role running a finance function in a dynamic SME company.

You will also be able to demonstrate:

Familiarity and understanding of business processes
Fluency with both English and Swedish languages
Demonstrable commercial appreciation
Robust understanding of Nordic financial compliance
Solid management skills including people management and interpersonal skills
Previous experience working within a similar high-growth small business or start-up environment

Chief Technology Officer (CTO)

Ref #

UK56

Business Area:

Technology

Location:

London, UK

Type :

Full-time

The Role

We are looking to recruit a high caliber strategically focused CTO that will grasp the big picture
requirements of the business - turning commercial requirements into detailed technical plans that are
carefully managed to deliver outstanding results in a timely and financially acceptable manner.

The individual will have a network and software background being conversant with high speed
international network roll out, systems and network architecture, all core platforms to connect,
authenticate, rate, manage and filter usage on a network.

We visualize a person joining the business who is a leader in his or her field, conversant with new
technologies, working directly with manufacturers, influencing design decisions and moving The Cloud
towards building and developing world acclaimed networks, systems and international interoperability.

The Person

Candidates are required to have the following:

Degree educated in the field of Computer Science and/or Business Administration
Demonstrable experience managing and/or directing technological operations
Significant experience working in the ISP/mobile/telecommunications industry in technical area
Exposure to fast growth, high pressure environments with a focus on delivery
Experience in strategic technology planning, execution, and policy development
Essential experience in building and maintaining networks supported by excellent knowledge of
Technology environments, including networks (mobile/ISP/WiFi) and software development
Solid understanding of computer systems characteristics, features, and integration capabilities
Technical experience with systems networking, databases, Web development, and user support
Exposure to business theory, business processes, management, budgeting, and business office operations
Excellent understanding of project management principles
Proven experience in planning, organization, and development
Demonstrated ability to apply technology solutions to business problems
In-depth knowledge of applicable laws and regulations as they relate to technology issues

Personal Attributes

Proven leadership ability.
Ability to set and manage priorities.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Strong operational skills.
Ability to articulate ideas to both technical and non-technical
Exceptionally self-motivated and directed.
Keen attention to detail
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.

QA Manager

Ref #

UK52

Business Area:

Technology

Location:

London, UK

Type :

Permanent, Full-time

The Role

We have a new opening for an experienced hands-on QA Manager to oversee the group’s quality assurance function at The Cloud and strive it towards meeting prescribed quality goals. Responsible for managing a small team of QA Analysts, you will provide guidance and leadership to the development and enhancement of this department.

Your role will include development and delivery of an automated testing framework; project plans; and documentation of QA processes, test methodology and project statuses. Whilst the role requires people management skills and experience, you will still be working in a hands-on technical capacity supporting the team where required.

The Person

Ideally you will be degree qualified in an engineering related discipline with previous experience working within an ISP/WLAN environment.

You will also need to demonstrate:

Experience in a similar role ideally within a high-growth SME environment
Significant QA or development experience
Demonstrable Unix and/or Linux experience
Demonstrable experience with designing and implementing test automation
Effective people management experience
Excellent interpersonal skills
Experience of 3rd party test tools
User interface and java development testing experience
Network development experience an advantage

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