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Support

Welcome to The Cloud.

We want all our customers to have easy access to answers for common questions that might arise.  We have simplified the fact finding process and are continuously building upon this.  The sections below are an easy route to find an answer to your question or solution for your problem. If you can't find what you are looking for, then simply contact us by completing the request for support form and we will respond as soon as possible.

 

My Cloud - Account Billing

In the Account Billing section we have guides on logging in, managing your My Cloud and FastConnect accounts. We have also included information about your MAC address.

Product information

At The Cloud we want to ensure that you get the product which best suits your requirements.  We have produced detailed information on all our products and applications, such as FastConnect. In this section you will also find answers to any security questions you may have.

Connecting devices

Whether you are connecting your iPhone, laptop, mobile phone, Sony PSP or if you are simply having difficulty sending and receiving emails,  we have a connection guide to help you.  However if you still cannot connect and the manufacturers connection guide doesn't help you, please contact us by filling out the support request form and we will respond as soon as possible.

Connection issues

Sometimes users do experience problems either logging on or accessing specific websites.  In this section we answer the most common queries. However, if you do not find the solution then please contact us by filling out the support request form.

Venue Owners

The Cloud has considerable experience in helping businesses, hotels, stadiums and local authorities leverage the benefits of wireless broadband access, enabling you to safely deliver a superior wireless broadband internet service to your customers. Whether you need a simple single site hotspot, a national fully managed solution or even meshed urban city network, the Cloud can help.