Careers

At The Cloud, we're always on the lookout for exemplary talent.

If you think you have what it takes to contribute to the success of Europe’s number one wireless broadband network, click on the link below to see our current vacancies.

Who is The Cloud?
The Cloud is a leading innovator in the provision of wireless broadband services with geographical reach across high quality locations throughout Europe.

What Do we Do?
Established in 2003, The Cloud has a dynamic and entrepreneurial culture working to serve its partners including O2, BT Openzone and iPass, with additional exclusive partnerships with Apple providing the WiFi for the iPhone in the UK and Nokia providing free access to its Music Store over WiFi in Cloud locations.

What Is It Like To Work At The Cloud?
The Cloud is a fast paced, high performance driven environment, where we encourage people to work to and develop their full potential in their chosen field. The challenges are many and the rewards are significant if you have the drive, determination and expertise to succeed.

If you like to work with the comfort of hierarchical support and administrative staff, where the decision making process is long and slow, then The Cloud is NOT for you!

To Apply
To apply, please send your CV and covering letter with salary requirements to jobs@thecloud.net noting the reference number. We are an equal opportunities employer.

Recruitment/Search & Selection Organisations: The Cloud works strictly from a preferred supplier list and we do NOT take or respond to telephone calls or emails from any agency not on that list. We review the list annually every March. If you are interested in joining our PSL please submit your details to jobs@thecloud.net for consideration by 29th February. We do not consider unsolicited recruitment submissions outside of these timeframes. Due to the busy nature of our main switchboard our receptionists are instructed not to take or transfer calls from agencies not on the PSL. Thank you for your attention to this.

Current Vacancies

Senior Network Engineer

Ref #

UK065

Business Area:

Wholesale

Location:

London, UK

Type :

Permanent, Full-Time

The Role

We now have an opportunity for an experienced Network Engineer to join our core network team at The Cloud. Your role will involve performing day-to-day engineering and operations duties in the network platform and systems at The Cloud, working with the commercial priorities of the business.

The role includes maintaining and improving existing systems, the release and support of new implementations and also provision of an effective and efficient 3^rd line support function.

Responsibilities of your role will include:

Managing, upgrading and monitoring the core network and systems
Managing the data centres infrastructures
Maintaining monitoring systems for core and edge network
Troubleshooting and debugging issues quickly and efficiently
Adding and removing VPNs (IPsec/IPIP)
Upgrading and maintaining diverse databases (e.g. DHCP, Radius, DNS, RIPE, CMS)
Actively review, upgrade & improve operational tools
Voucher maintenance and alterations
Setup and maintain high availability systems
Provision of 3^rd line support to customers according to SLA’s
Maintaining the internal ticketing systems
Researching, evaluating and documenting new developments and possible future systems and network enhancements

The position will require you to participate in an out-of hours on-call rota according to business requirements.

The Person

Technical experience:

Demonstrable experience working in a similar position (e.g. 2^nd and 3^rd line technical support)
Experience within an ISP environment
Good working knowledge of Unix and IP networking
Experience of standard network monitoring systems
Database knowledge
Working experience of Data Centre build and maintenance
Experience designing and building high availability systems
Exposure to supporting mission critical 24x7 systems
Ability to design and build network infrastructures for production environments within established standards and to project deadlines
Ability to recommend new or changed standards to ensure improved efficiency, effectiveness and robustness

Personal attributes:

Ability to prioritise and execute tasks in a high pressure environment
Excellent communication skills and telephone manner
High standards of customer service (internal and external) and competency with support and customer facing skills
Strong team working ability and ability to work with different functional areas across the business
Fluency with English language is essential (verbal and written) – other European languages are advantageous (in particular German, Swedish and Danish)
Experience and understanding of working within a high performance SME or start-up environment

It is essential that applicants are flexible to participate in an out-of-hours on-call rota where required.

Network Engineer

Ref #

UK064

Business Area:

Wholesale

Location:

London, UK

Type :

Permanent, Full Time

The Role

We are now have an opportunity for a Network Engineer to join our core network team at The Cloud. Your role will involve performing day-to-day engineering and operations duties in the network platform and systems at The Cloud, working with the commercial priorities of the business.

The role includes maintaining and improving existing systems and working in a 3^rd line technical support function to customers and other departments within The Cloud.

Responsibilities of your role will include:

Core network troubleshooting
Releases (upgrade systems
3^rd line support to customers according to service level agreements (SLA’s) including resolving technical support tickets
Adding and removing VPNs (IPsec/IPIP)
Updating and maintaining diverse databases
Running queries into database to produce reports
Type approval and configuration of equipment
Datacentre monitoring and support
Documentation maintenance on current systems and research and evaluation of new developments
Configuration templates for new project and design solutions
Whitelisting IP addresses
Provision of technical consultancy and problem solving to other departments and directly to customers

The position will require you to participate in an out-of hours on-call rota according to business requirements.

The Person

This is a fantastic opportunity for candidates who have some previous experience within a similar position (2^nd or 3^rd line technical support), or experience within an ISP environment, who wish to further develop their career as a Network Engineer.

Candidates will require:

Some prior experience in a similar role or ISP environment
Good working knowledge of Unix, IP networking and industry standard databases
Experience supporting mission critical 24x7 systems
Education to a minimum of A levels or higher
Excellent communication skills and telephone manner
Good interpersonal and team working skills
Fluency with English language (both verbally and written is essential). Other European languages are advantageous (especially German, Swedish and Danish)

It is essential that all applicants are flexible to work according to an out-of-hours on-call rota.

All candidates also must be eligible to work and reside in the UK without restriction.

Director of Account Management (UK)

Ref #

UK062

Business Area:

UK Team

Location:

London, UK

Type :

Permanent, Full Time

The Role

We are now seeking a Director of Account Management to join our UK team to build, establish and develop strong professional relationships at senior levels with key site owners and Cloud business partner customers. You will be maximising new business opportunities and developing partnerships in order to maximise profitable revenue opportunities and to deliver strong long-term strategic value to The Cloud.

The Person

Candidates are expected to have significant experience with a successful track record in B2B business development/account management activities, ideally within a mobile/telecoms/IT environment.

Candidates should also demonstrate:

Strong track record with delivering and exceeding revenue targets
Credibility when operating and communicating at a senior customer level
Team management and organisational skills
Excellent professional presentation and approach when working with customers
Strategic vision and planning with consultative sales approach
Ability to communicate technical information and status to customers in commercial context emphasising benefit
Excellent communication skills both internally and externally
Ability to build and maintain customer relationships and senior levels
Problem solving and analytical skills

Propositions Marketing Manager

Ref #

UK061

Business Area:

Commercial Team

Location:

London, UK

Type :

Permanent, Full-time

The Role

The Cloud is Europe’s leading independent public access WIFI service provider with operations covering 10 European countries – with over 10,000 venues delivering WIFI over c.£25,000 access points.

The strategy is to transform the business into the leading mobile wireless broadband provider via a highly competitive business model focused on both wholesale and retail distribution channels.

The Cloud is seeking a Propositions Marketing Manager who will report directly to the Chief Commercial Officer, taking responsibility for the product roadmap and the Go to Market Activity.

This is a pan-European role which will include the following key responsibilities:

Product strategy & road map:

Defining the Group Go to market strategy and delivery of product programme and roadmap
Developing core positioning and messaging for the product
Developing pricing and packaging strategies

Go to market activities:

Developing content for product and company collaterals
Developing sales tools and sales collateral
Briefing and training regional sales and marketing teams
Providimg market, industry and competitive analysis and positioning
Direct involvement in the proposition and sales development with customers

The Person

The successful candidate will have proven credentials in the retail product marketing area with sound commercial experience of launching products into market.

Candidates will also require:

International experience is essential
Significant product marketing experience covering though not exclusive to the mobile industry
Demonstrable successful International product launches
Must have run programmes end to end across multiple countries and company functions
A strong customer focus
Very strong and proven commercial acumen
Graduate or equivalent education/qualification

Director of Network

Ref #

UK060

Business Area:

Wholesale

Location:

London, UK

Type :

Permanent, Full-time

The Role

We are now recruiting an highly experienced candidate to manage the overall network platform and core network operations at The Cloud, working with the commercial priorities of the business.

Your role will also include:

Operationally managing the network platform and running the day to day core network operations including the regional data centres
Developing and reporting on network performance KPI’s
Prioritisation of work flow from the business in line with commercial objectives
Taking the strategic direction into operational requirements
Provide 3^rd line network support capability to ensure the smooth running of the network and communication channels with 1^st and 2^nd line support teams
Manage the release process of new applications and services onto the network
Ensure high levels of core network and server availability and performance
Manage budgets and forecasts for operational and capex expenditure
Proactive management of network and reporting tools
Provision of technical assistance to the installations team throughout the deployment process

The Person

As this is a hybrid role, we require candidates who are technically experienced (‘hands-on’ experience) whilst also having strong people management and team leadership expertise. We require candidates with significant and demonstrable experience managing a large scale multi country network environment.

Background:

Strong people management and team leadership experience including the ability to motivate staff to maintain the highest support levels
Significant IT & Network commercial experience including recent ISP experience
Practical experience of network design and hardware configuration of switches and routers
Practical experience using project management in an IT environment – a proven track record of delivering IT Project
Experience managing a data-centre infrastructure

Technical & professional skills:

Good practical knowledge of WiFi and wireless technologies (e.g 802.11, 802.16 and mesh technologies)
Strong experience of administration and configuration of various UNIX and Linux platforms (preferably Redhat, some FreeBSD and Solaris)
CCIE level experience of managing ISPBGP connections
Excellent understanding of network and operating security risks, technologies and best practices, disaster recovery and risk assessment.
Extensive exposure to open source technologies including openoffice, mysql, postgresql, apache, jboss, tomcat, php and perl
Strong understanding of TCP/IP, inc MPLS, BGP and OSPF
Solid understanding of firewall and VPN technologies
In-depth administration and configuration or commercial database products such as Oracle and Microsoft SQL
Ideally have exposure to Windows NT/2000/2003 Active Directory and Exchange services and functionality

Personal attributes:

Excellent interpersonal skills are essential to this role
Fluency with English language – additional European languages are also advantageous
Strong customer orientated approach to work
Ability to effectively communicate with various functional areas and across all levels

Chief Commercial Officer (CCO)

Ref #

UK057

Business Area:

Commercial

Location:

London, UK

Type :

Permanent, Full-time

The Role

CHIEF COMMERCIAL OFFICER

The Cloud is Europe’s leading independent public access WiFi service provider with operations covering 10 European countries – with over 10,000 venues delivering WiFi over c25,000 access points.

The strategy is to transform the business into the leading independent European mobile wireless broadband provider via a highly competitive business model focused on both wholesale and retail distribution channels.

The Cloud is seeking to recruit an experienced commercial executive who will report directly to the Group Chief Executive, taking responsibility for the development of the retail product and all associated business development initiatives to execute the Group strategy.

The successful candidate will have proven international credentials, outstanding senior management communication skills, a detailed understanding of the mobile industry and importantly the delivery of media and content over mobile devices.

Core Responsibilities:

This is a Pan European role requiring a person with proven international expertise – the role naturally involves a clear commitment to international travel and the pursuance of key international commercial relationships with Global / European vendors, customers, partners and service providers.

The successful candidate will have a strong commercial and marketing background with a detailed understanding of the media industry and the delivery of that media over mobile devices using standard Internet streaming technologies.

The role is hands on with a clear strategic responsibility complemented by the day to day cut and thrust of empowering and enabling the countries to execute strategy dependent on market circumstance

Retail Product Development

The mobile industry has thus far failed to capture the imagination of the mass market – failing to entice them to adopt mobile Internet given the complexity of connectivity, the poor user interface and the weak customer experience given networks are too slow to download images or materials in an acceptable timeframe.

The Cloud has a clearly defined strategy that uses WiFi as the medium to deliver a full audio video experience, over all devices, structured around free access through high footfall consumer public locations and the delivery of streamed media to differentiate The Cloud experience.

The CCO will take direct responsibility for the definition, implementation and execution of the retail product strategy and the development of the service experience and all associated distribution channels to drive market awareness and customer adoption.

Distribution Channels:

The Cloud delivers its services through both retail and wholesale channels with initiatives to develop new distribution channels through media, content and device centric distribution.

The management and development of these channels, to support the establishment of retail distribution country by country, is a fundamental requirement.

Customer Experience:

The Cloud relationship with its customers is critical to its success - responsibility for the customers end to end experience, internationally, on line and through a small dedicated or outsourced service centre, our overall strategy, communications, interfaces and the responsiveness of The Cloud to customer requirements is a core component of the group strategy and the responsibility of the CCO.

Output / Deliverables:

Create and implement the overall marketing strategy in consultation with partners, and senior business management
Establish a unique high quality and powerful brand identity in the marketplace.
Shape the commercial agenda of the business through the analysis of market data / observations of market trends and feedback from commercial partners and industry opinion formers
Build relationships with influential manufacturers of devices and providers of compelling content and media services generating revenues, building sustainable and lasting relationships
Lead the development of the customer’s mobile experience presenting our channel partners with a compelling marketing proposition
Lead and develop the customer’s interface with the Cloud spanning service delivery and the highest quality customer care. Design and manage a web based support system that supports the business model providing timely response and ease of use.
Prepared & manage the overall marketing & group commercial budget

The Person

Characteristics / Attributes / Qualifications:

A minimum of 15 years International experience covering though not exclusive to:

The mobile industry
The delivery & monitisation of media and content electronically

Proven credentials in the creation, management and execution of multi jurisdiction business strategies
Expertise in and experience of either / all consumer, business and wholesale distribution channels
Demonstrable international people skills – building teams & influencing internal and external key decision makers
Graduate or equivalent education / qualifications
Foreign language skills highly desirable, particularly

Nordics Finance Manager

Ref #

SE09

Business Area:

Nordics

Location:

Stockholm, Sweden

Type :

Permanent, Full-time

The Role

We now require an experienced Finance Manager to own the finance function for the Nordics business, ensuring delivery of accurate local statutory reporting, management reporting and that appropriate finance processes are in place to effectively support the business and track against business plan.

Key areas of responsibility will include, but not limited to:

Management reporting in the Nordics which are compliant with group accounting policies
Project accounting monitoring and reporting
Preparation of annual budget and interim forecasting processes
Preparation of monthly rolling forecast
Cash planning, cash forecast reporting and cash optimization
Liaison as required with auditors, tax authorities, legal advisors, external accountant and banks
Support where required for M&A activities
Ownership and management of financial systems and ensure compliance with group policy
Provision of financial analysis and perspective at management meetings
Management of monthly payroll in accordance with group and statutory regulations

The Person

You will hold a relevant accounting or suitable professional qualification and have strong experience working within a similar role running a finance function in a dynamic SME company.

You will also be able to demonstrate:

Familiarity and understanding of business processes
Fluency with both English and Swedish languages
Demonstrable commercial appreciation
Robust understanding of Nordic financial compliance
Solid management skills including people management and interpersonal skills
Previous experience working within a similar high-growth small business or start-up environment

Nordics Senior Account Manager

Ref #

SE10

Business Area:

Nordics

Location:

Stockholm, Sweden

Type :

Permanent, Full-time

The Role

We now require an experienced Senior Account Manager to join our central Stockholm office to build and establish strong relationships with key Cloud clients in order to maximize revenue opportunities.

This is an exciting and pivotal role where you will be developing strategic account plans and documentation to communicate opportunities internally. You will manage client relationships post contract signature to ensure successful launch and then manage the ongoing relationship to further develop the account and maximize revenues.

You may be required to travel through the Nordics region according to business requirements.

The Person

Professional Skills:

Ideally educated to degree level
Excellent presentation and customer approach
Credibility when operating and communicating at a senior customere level
Strategic vision and planning with a consultative sales approach
Ability to communicate technical information and status to customers in commercial context emphasizing benefits
Strong problem solving and analytical skills

Background & Profile:

You will have a proven successful track record in B2B business development/account management activities ideally within telecoms/technologies sector
Solid experience building and maintaining customer relationships and maximising revenue opportunities
Experience working within a high growth SME or start-up environment
Fluency with both Swedish and English languages essential

Chief Technology Officer (CTO)

Ref #

UK56

Business Area:

Technology

Location:

London, UK

Type :

Full-time

The Role

We are looking to recruit a high caliber strategically focused CTO that will grasp the big picture
requirements of the business - turning commercial requirements into detailed technical plans that are
carefully managed to deliver outstanding results in a timely and financially acceptable manner.

The individual will have a network and software background being conversant with high speed
international network roll out, systems and network architecture, all core platforms to connect,
authenticate, rate, manage and filter usage on a network.

We visualize a person joining the business who is a leader in his or her field, conversant with new
technologies, working directly with manufacturers, influencing design decisions and moving The Cloud
towards building and developing world acclaimed networks, systems and international interoperability.

The Person

Candidates are required to have the following:

Degree educated in the field of Computer Science and/or Business Administration
Demonstrable experience managing and/or directing technological operations
Significant experience working in the ISP/mobile/telecommunications industry in technical area
Exposure to fast growth, high pressure environments with a focus on delivery
Experience in strategic technology planning, execution, and policy development
Essential experience in building and maintaining networks supported by excellent knowledge of
Technology environments, including networks (mobile/ISP/WiFi) and software development
Solid understanding of computer systems characteristics, features, and integration capabilities
Technical experience with systems networking, databases, Web development, and user support
Exposure to business theory, business processes, management, budgeting, and business office operations
Excellent understanding of project management principles
Proven experience in planning, organization, and development
Demonstrated ability to apply technology solutions to business problems
In-depth knowledge of applicable laws and regulations as they relate to technology issues

Personal Attributes

Proven leadership ability.
Ability to set and manage priorities.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Strong operational skills.
Ability to articulate ideas to both technical and non-technical
Exceptionally self-motivated and directed.
Keen attention to detail
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.

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